The website onboarding flow verifies account contacts and stores driver KYC documents in applicant-scoped Firebase Storage for authorised Activation review.
1. Scope
This Privacy Policy explains how Car TransPRO handles personal information submitted through this website, including verified dealer and driver onboarding, launch enquiries, and support messages.
The customer, dealer, driver, and operations apps may present additional notices when a feature requires more detailed information, identity verification, location access, payment processing, or vehicle records.
2. Information we collect
Dealer onboarding may include the primary applicant role, verified contact details, dealership and business identity, GSTIN, operating category, expected vehicle load, address, and pinned coordinates. Driver onboarding may include verified contacts, operating city, driving licence details, duty preferences, a profile photo, and Aadhaar, PAN, and driving licence images.
We also receive technical information needed to deliver and protect onboarding, such as request time, browser language, page URL, network address, account identifier, verification-session evidence, file metadata, and security or rate-limit signals. Bank account details are not collected by this website onboarding form.
3. How we use information
We use submitted information to create and secure the applicant account, review dealer or driver activation, verify identity and eligibility, plan city coverage, contact applicants, prevent duplicate or abusive submissions, provide support, and operate the Car TransPRO platform.
Submitting this website form creates or updates a Firebase account and sends a real onboarding request to the same Activation review used by the app. Submission does not itself activate a dealer or driver account; activation remains subject to Car TransPRO review.
4. Sharing and service providers
We may use authorised cloud hosting, database, communication, security, mapping, analytics, and payment providers to operate Car TransPRO. These providers process information only for the service they provide and under appropriate contractual or technical controls.
We do not sell onboarding information. We may disclose information where required by law, to protect users and the platform, or as part of a legitimate corporate transaction subject to applicable safeguards.
5. Retention and security
We retain onboarding records and verification documents only for as long as reasonably needed for activation review, platform operations, applicant follow-up, legal obligations, dispute resolution, fraud prevention, and security. Duplicate-prevention and audit records may be retained separately.
We use access controls, validation, restricted backend writes, and monitoring designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
6. Your choices and rights
You may ask to access, correct, or delete onboarding information, withdraw contact consent, or raise a privacy concern by emailing support@cartranspro.com. Account or application records may remain where retention is required for legal, safety, fraud-prevention, or audit purposes.
Depending on applicable law, additional rights may apply. We will respond within the period required by law and may retain information where a legal or security exception applies.
7. Children, updates, and contact
Dealer and driver onboarding is intended for adults who are legally able to enter a working or commercial relationship. This website is not intended to collect applications from children.
We may update this policy as the platform and applicable requirements evolve. Material changes will be reflected by a revised effective date. Privacy questions can be sent to support@cartranspro.com.